Collect the request
Customers choose eligible items, explain the reason and add photo evidence in a branded portal.
Shopify returns portal
Inspect the return.
Then issue the money.
RefundShift gives furniture, home-goods and other high-value Shopify stores a customer portal, proof collection and a two-stage authorization workflow—without replacing the shipping process that already works.
Photo evidenceRA/RMA numbersShopify-native creditNo carrier account
The workflow
From request to settlement, without losing the thread.
Review the evidence
See the order, items, photos, amounts and return history together instead of chasing an email thread.
Authorize the return
Approve or reject each item. Approved returns receive an RA/RMA number and clear shipping instructions.
Inspect, then settle
Issue the refund or Shopify-native store credit after the item is received and inspected.
What the portal adds
Built around evidence and control—not label volume.
Proof attached to each request
Free includes one customer photo per item. Core and Growth add a second photo and secure revision requests for updated photos, written explanations, or both.
Cash refund or Shopify store credit
Show both choices on Free and add an optional store-credit bonus. Paid plans can control which choices appear where policy and law allow.
Return authorization numbers
Every approved return receives an RA/RMA reference for customer emails, tracking and receiving.
Separate authorization and payment
Approving a send-back does not have to issue the refund or credit. The final settlement can wait for inspection.
Your existing shipping process
Customers can arrange shipping, or you can attach a prepaid label bought elsewhere. RefundShift does not require a carrier account.
Complete downloadable records
Every plan includes Excel and CSV transaction exports. Core and Growth add analytics and reconciliation views.
Shopify built-in vs RefundShift
Use Shopify’s native rules. Add the workflow you still need.
Shopify already supports self-serve requests, return windows, percentage restocking fees, flat return-shipping charges and final-sale rules. RefundShift is useful when the missing part is evidence, item-level review, store-credit incentives and a separate inspection-and-settlement process.
Review Shopify’s current return rules →RefundShift is a fit when you…
- inspect products before paying
- already have a shipping or label process
- want to offer Shopify store credit with a bonus
- need proof, revision requests or RA numbers
- manage high-value or policy-sensitive returns
It is not a fit when you need…
- automatic carrier-rate shopping
- cross-carrier label generation
- exchange inventory and warehouse routing
RefundShift
Give customers a clear return path.
Keep the final decision clear too.
Start with 10 returns a month on Free. Upgrade when you need guarded automation, richer evidence or product-level rules.
Apply for early access